Don, a few others on Facebook are having a similar issue, and I know he is working on it on his end. I've sent him a separate email letting him know about a few others having the same issue.
Are you on FB? If so, please post there or give me your name. I appreciate you giving me your email address, but as a moderator I prefer to keep my personal email private. If not I understand since I just joined FB 3 weeks ago to follow Unistellar since I just got their eVscope 2.
I have no idea. My only suggestion is keep writing to sales@nexdome.com.
Is the issue that someone else can help you with?
I just read on Facebook they are on vacation for a week.