I've read a number of posting to Cloudy Nights or other Astro oriented egroups about UPS adding additional charges to the shipping we're already paying ranging from several hundred dollars to several thousand dollars, the latter getting reduced to something like $300 or so. Is this true? Certainly doesn't sound legal. I mean the manufacturer tells you how much it costs to send his merchandise from his place to yours and that's it based on the carrier. Comments?
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I would check with the shipper and find out who levied the charge and then start a refund request with the agency who set the extra charge.
The only other thing I can think of is that the pier is aluminum and made in China which still has tariffs applied to imports.
I'll pop them an email and see if they can shed some light as to what the charges come from. I assume the main contributing factor is the weight as I ordered a pier as well. Fuel costs are up 40%+ over this time last year.
The only thing I can think of is that U.S. Customs has levied an import tariff on the order. Since there is a free trade agreement between the US and Canada, I would check with both the shipper and NexDome. You can call them both and send an email, NexDome is pretty good at responding, to email@example.com
I don't believe the shipping company is holding anything hostage. I had to pay a customers fee sending a part back to NexDome because a box wasn't checked.
I just ordered a dome kit with two bays and the pier. Shipping was $920 to Colorado Springs. 😥
I have never had to pay any extra fee for delivery from NexDome in California for anything I've ordered from them. They usually send large items (the dome) via DHL and other stuff I've received is been done via FedEx.
Hope this helps.